BPO Solutions for Banking & Financial Services

BPO Solutions

SERVICES ARE

A. General Banking

  • Consumer Verification
  • Tracking & Recording
  • Collection
  • Loan Payoff
  • Telemarketing
  • Customer Service
  • Query Resolution
  • Process Address change Request
  • Response through Email or Chat
  • Mortgage Lending
  • Document Management

B. Insurance

  • Informing clients on existing policies
  • Educating customers on policies
  • Policy Administration
  • Query Resolution
  • Processing of Request for record changes like Name, Nominee, Address etc.
  • Administration on Insurance Agents.
  • Administration of current Policies
  • Premium Administration
  • Claims Processing
  • Management of non-core activities of Insurance sector like HR & Benefit administration
  • Customer Support
  • Different Claims Management
  • Premium Holder/Agent Billing

C. Mortgage & Loan

  • Loan Processing
  • Lead Generation
  • Brokers' Account Management
  • Inbound/Outbound Inquiries
  • Data Entry for Loan Entry
  • Checks Collection
  • Property Valuation
  • Ticket Checking
  • Insurance of Property checking
  • Credit Check
  • Pre paid or due collection calls
  • Overdue Payment Processing
  • Money Disbursement
  • Billing
  • Mailing
  • Chat & Email Support
  • Voice Customer Support

D. Credit Card

  • Credit Card application Processing
  • Card allocation
  • Transaction Processing
  • Bonus Point processing
  • Interest & penalty
  • Billing
  • Payment Collection
  • Credit Check
  • Pre paid or due collection calls
  • Overdue Payment Processing
  • Mailing
  • Chat & Email Support
  • Voice Customer Support

E. Customer Support

  • Order Fulfillment
  • Query Resolution
  • Response to Inquiry or Feedback
  • Subscription Services
  • Pre-Sales Post-Sales & Order Fulfillment
  • Effective up-selling and cross-selling to existing customers during message
  • Technical Support/ Help desk
  • Inquiry Service
  • Customer Support for Agents
  • Billing Information
  • Live Customer Support
  • Technical Problem Resolution
  • Website Navigation Help and Guided Tour Complaint Registration and Resolutions
  • Marketing Services
  • Customer Care Program
  • Customer Acquisition
  • Customer Retention
  • Sales Promotion
  • Lead Generation Trade Show Follow Up
  • Promoting a Website
  • Promoting any Event
  • Service Activation
  • Correspondence Management Contact Extension
  • Follow Up Calls
  • Appointment Setting Calls